At FashionSketch, we take pride in offering high-quality, fully digital fashion services designed to inspire creativity and confidence. Each of our consultations, sketches, and educational sessions is individually prepared and personally crafted for every client. Because our work involves human creativity and real design expertise, each piece we create is unique and non-replicable. Therefore, our refund and return policy is designed to balance fairness, transparency, and respect for the creative process.
FashionSketch provides digital-only services, which include online consultations with professional designers, personalized fashion sketches, capsule wardrobe plans, color palette and silhouette analyses, digital guides, and learning sessions for aspiring illustrators and designers. Since no physical products are shipped, all deliveries occur via email, private download links, or shared digital platforms after confirmation of purchase.
Refunds are not automatic — each request is carefully reviewed to ensure that our clients receive fair and professional consideration.
A refund may be granted under specific conditions, as outlined below.
Refunds are accepted in the following cases:
- Technical failure or non-delivery
If, for any reason, the purchased service or digital material cannot be accessed or delivered due to a technical error on our side (for example, broken download link, incomplete file, or connection issue during consultation), and the issue cannot be resolved within a reasonable timeframe, you are entitled to request a full refund. - Duplicate or mistaken payment
If you accidentally purchased the same service twice or made a duplicate payment for the same order, FashionSketch will issue a full refund for the extra charge after verification of the transaction records. - Service cancellation before start
If you decide to cancel a scheduled consultation or mentoring session, you may do so no later than 24 hours before the planned start time. In such cases, you can choose between a full refund or rescheduling the session for a later date. - Service not provided within the stated time
If a confirmed service (such as a fashion sketch, consultation report, or capsule plan) is not delivered within the promised period, and no new delivery time has been agreed upon, you have the right to request a full or partial refund.
Refunds are not provided in the following cases:
- When the service has already been fully delivered or completed (for example, a digital sketch, personal consultation, or learning session has been conducted).
- When the client fails to attend a scheduled online session without prior notice or cancellation within 24 hours.
- When the dissatisfaction is subjective and not related to a technical or factual error (for example, artistic style preferences, interpretation differences, or color perception).
- When the delivered files (PDFs, JPGs, sketches, or moodboards) have already been accessed, downloaded, or opened.
- When the issue arises from third-party causes, such as unstable internet connection, device malfunction, or user’s inability to operate digital tools.
However, even in these cases, FashionSketch values open communication. If you are unsatisfied with the result, we encourage you to contact us. Our team may offer alternative solutions such as adjustments, design corrections, a complimentary follow-up, or a partial refund depending on the situation and the stage of work completion.
Refund procedure and timeframe
All refund requests must be submitted within 7 calendar days from the date of purchase or service delivery.
To request a refund, please contact us through the Contact Form on our website or by email at the official address listed on the Contact page.
When submitting a request, please include:
- your full name,
- order or invoice number,
- the date of purchase,
- a brief description of the issue or reason for the refund request,
- and any supporting materials (screenshots, file samples, or email confirmations).
Once your request is received, our team will review it within 5 business days and inform you of the decision via email. If the refund is approved, it will be processed using the same payment method you originally used. The time required for funds to appear in your account may vary depending on your payment provider, but typically does not exceed 7–14 business days.
Additional conditions
FashionSketch operates with honesty, creativity, and respect for our clients’ time and trust. Each consultation or design task involves personalized artistic effort, and our refund policy aims to protect both the client and the designer from misunderstanding or unfair expectations.
By purchasing any service on our platform, you acknowledge that:
- All products and consultations are digital and non-physical.
- Each service involves personalized artistic work, which cannot be reused, resold, or redistributed.
- Refunds are considered only under the terms described above.
FashionSketch reserves the right to improve, update, or clarify this policy as our services evolve, ensuring that all clients continue to receive transparent, fair, and professional treatment.